CHINA Shanghai Event Information

Can I buy wheelchair tickets?
for all information on wheelchair tickets, please email customercare@rwtickets.com.

Have I bought tickets?
If you have purchased tickets you will receive two email confirmations, one from Worldpay and then a following one from Robbie Williams Tickets congratulating you on successfully purchasing your tickets. If you have received your Worldpay email and not your payment confirmation this may have been rejected as spam, please contact customercare@rwtickets.com who will re-send this for you. Please carefully note your Transaction ID and Merchants reference number and keep them somewhere safe. If you have not received either email then your purchase was not successful.

Why can I only buy 4 tickets?
We have limited the tickets to 4 per person for one venue only to give as many people as possible the chance to see Robbie Williams.

Is there an age restriction at the venue?
There are no age restrictions at the venue, however, you must have a ticket per person including children under 5 years old.

How do I receive my tickets?
Tickets will be dispatched to your address nearer the time of the event.You will be notified by email when your tickets are being dispatched.

How can I find out about the venue?
Venue Contact Information:

Hong Kou Stadium
Shanghai

Click here to view the seaating plan

What time does the show begin?
There is no support act. The show begins at 7:30.

Where can I buy tickets if I don't have a credit card?
Advance Inner Sanctum tickets are only available through Robbie Williams Tickets. All major credit cards are accepted on this site. No cash or cheque payments will be accepted.

Can I exchange or refund my tickets?
Tickets cannot be exchanged or refunded. Only under exceptional circumstances at the Management's discretion may a refund occur. Applications for refunds must be made in writing to: Robbie Williams Customer Services, PO Box 5056, London, W1A 8XZ

What name will appear on my Credit Card or Bank Statement?
"RobbieWilliams.com" will appear on your statements. All transactions will take place in your local currency.

How do I contact Customer Services?
Due to the high volume of demand for Robbie Williams tickets, if you have a genuine query that is not answered by the above questions or the Terms and Conditions then please email:
customercare@rwtickets.com

BRAZIL Rio de Janeiro Event Information

What are the booking fees?
the booking fee is 10% of the face value of the ticket. The booking fee is included in the cost of the ticket.


Can I buy wheelchair tickets?
Wheelchair tickets can be purchased by general admission. There will be an allocated wheelchair area on arrival at the venue.

Have I bought tickets?
If you have purchased tickets you will receive two email confirmations, one from Worldpay and then a following one from Robbie Williams Tickets congratulating you on successfully purchasing your tickets. If you have received your Worldpay email and not your payment confirmation this may have been rejected as spam, please contact customercare@rwtickets.com who will re-send this for you. Please carefully note your Transaction ID and Merchants reference number and keep them somewhere safe. If you have not received either email then your purchase was not successful.

Why can I only buy 4 tickets?
We have limited the tickets to 4 per person for one venue only to give as many people as possible the chance to see Robbie Williams.

Is there an age restriction at the venue?
You must be 18 or over to attend the event at Praca da APOTEOSE.

How do I receive my tickets?
Tickets will be dispatched to your address nearer the time of the event.You will be notified by email when your tickets are being dispatched.

How can I find out about the venue?
Venue Contact Information:

Praca da APOTEOSE
Marques de Sapucai s/ no Rio de Janeiro
http://www.robbiewillaims.com.br

What time is Robbie Williams on stage?
Information will be provided nearer the time of the event.

Where can I buy tickets if I don't have a credit card?
Advance Inner Sanctum tickets are only available through Robbie Williams Tickets. All major credit cards are accepted on this site. No cash or cheque payments will be accepted.

Can I exchange or refund my tickets?
Tickets cannot be exchanged or refunded. Only under exceptional circumstances at the Management's discretion may a refund occur. Applications for refunds must be made in writing to: Robbie Williams Customer Services, PO Box 5056, London, W1A 8XZ

What name will appear on my Credit Card or Bank Statement?
"RobbieWilliams.com" will appear on your statements. All transactions will take place in your local currency.

How do I contact Customer Services?
Due to the high volume of demand for Robbie Williams tickets, if you have a genuine query that is not answered by the above questions or the Terms and Conditions then please email:
customercare@rwtickets.com