General Use Of The Site
Welcome to www.robbiewilliamstickets.com
(the "Site"). The Site is operated by Trinity St, The
Queensway, Leamington Spa, CV31 3JT (“Trinity St”). The Site is
owned by The In Good Company Co Ltd, 1 Little New Street, London
EC4A 3TR IGC REG NO 4389178 ("we," "us") on
behalf of Robbie Williams. By placing an order for tickets you
accept all of the following provisions below, which govern your
use of the Site (“the Terms”). Once your order is confirmed, your
contract for the purchase of tickets made through this Site is
with The In Good Company Co Ltd.
You must be at least 16 years of age to
browse the Site. If you are under 16 you may only do so with the
consent or involvement of a parent or guardian. If you are a parent
or guardian of someone under the age of 16 who is using the Site,
you agree to these Terms and our privacy policy as set out further
below and that you shall be responsible for the conduct and acts
and/or omissions of your children in using the Site as if these
were your own. We will not sell tickets to anyone under the age
of 18.
2. General Representations and Warranties
You hereby represent and warrant: (i)
you have the full power and authority to enter into and perform
under these Terms, (ii) you will comply with all applicable laws
and regulations in using the Site and in engaging in all other
activities arising from, relating to or connected with these Terms.
CONDUCT AND USE OF THE SITE
3. General use of the Site
3.1 You may not use any automatic device,
program, algorithm or methodology, or any similar or equivalent
manual process, to access, acquire, copy or monitor any portion
of the Site or its content, or in any way reproduce or circumvent
the navigational structure or presentation of the Site or its
content, to obtain or attempt to obtain any materials, documents
or information through any means not purposely made available
through the Site.
3.2 You may not attempt to gain unauthorised
access to any portion or feature of the Site, or any other systems
or networks connected to the Site, or to any of the services offered
on or through the Site, by hacking, password “mining” or any other
illegitimate means. You may not probe, scan or test the vulnerability
of the Site or any network connected to the Site, nor breach the
security or authentication measures on the Site or any network
connected to the Site.
3.3 You may not reverse look-up, trace
or seek to trace any information on any other user of or visitor
to the Site, or any other customer of ours, including any account
not owned by you, to its source, or exploit the Site or any service
or information made available or offered by or through the Site,
in any way where the purpose is to reveal any information, including
but not limited to personal identification or information, other
than your own information, as provided for by the Site.
3.4 You agree not to use any device, software
or routine to interfere or attempt to interfere with the proper
working of the Site or any transaction being conducted on the
Site, or with any other person’s use of the Site.
4. COPYRIGHT AND COPYRIGHT PROTECTION
4.1 This Site and the underlying computer
code used by us to design, operate and maintain the Site and all
content and material contained within or available on the Site
is protected by rights of copyright, trademarks, service marks,
patents, database rights, domain name rights, trade secrets and/or
other proprietary intellectual property rights and laws throughout
the world. Unless expressly authorised by us, you agree not to
sell, license, rent, modify, distribute, copy, reproduce, transmit,
publicly display, publicly perform, publish, adapt, edit or create
derivative works from materials or content available on the Site.
Notwithstanding the above, you may use the content and materials
on the Site in the course of your normal, personal, non-commercial
use of the Site.
5. WARRANTIES AND LIMITATION OF LIABILITY
5.1 YOUR USE OF THE SITE AND PURCHASE
OF TICKETS FROM THE SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED
ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO
THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE NATIONAL AND INTERNATIONAL
LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NON-INFRINGEMENT.
5.2 We do not warrant or represent that:
(i) the Site will meet your requirements, (ii) access to the Site
will be uninterrupted, timely, secure, or error-free, (iii) the
results that may be obtained from the use of the Site will be
accurate or reliable, (iv) the quality of any products, services,
information, or other material purchased or obtained by you through
the Site will meet your expectations, or that (v) any errors in
any data or software will be corrected.
5.3 You expressly understand and agree
that we shall not be liable for, and to the fullest extent permissible
by applicable national and international law we hereby exclude
or limit our liability in respect of, any direct, indirect, incidental,
special, consequential or exemplary damages, including but not
limited to, damages for loss of profits, goodwill, use, data or
other intangible losses (even if we have been advised of the possibility
of such damages), resulting from: (i) the use or the inability
to use the Site; (ii) unauthorised access to or alteration of
your transmissions or data; (iii) statements or conduct of any
third party on the Site; or (iv) any other matter relating to
the Site.
5.4 Notwithstanding the provisions of
this Clause 5, to the extent that we are held by a court of competent
jurisdiction to be liable to you for any loss sustained by you
as a result of your use of this site, that liability in respect
of all other losses shall be limited to the invoiced value of
the relevant order you have made through the Site.
Links and Third-Party Services
5.4 We are not responsible for any third-party
links, services, resources or information provided on or made
available through the Site. Accordingly, we make no warranties
and accept no liability (to the fullest extent permissible by
law) regarding such third-party links, services, resources or
information, including without limitation, warranties of fitness
for a particular purpose, merchantability or non-infringement
and will not be liable for your use of or reliance on such third-party
services, resources or information.
6. GENERAL LEGAL PROVISIONS
6.1 It is a crime to use a false name
or a known invalid credit card to order. Anyone caught wilfully
entering an erroneous or fictitious order will be prosecuted to
the fullest extent of the law. If we become aware that you have
obtained tickets fraudulently or in breach of these Terms, we
will be entitled to cancel your ticket without refund.
6.2 We may amend these Terms from time
to time, and place the new version on the Site. When we do so,
we will place a notice advising that the Terms have been changed
on our homepage. Your use of the Site from the date that the amended
terms are placed on the Site onwards will be governed by those
new terms.
6.3 The provisions in these Terms that
relate directly to the purchase, ordering, supply and delivery
of tickets from the Site (as set out below) shall apply when we
accept your order by confirming by email that we have received
payment in full for all the tickets you have ordered.
6.4 These Terms shall supersede any and
all other conditions, understandings, commitments, agreements
or representations (except fraudulent misrepresentations) relating
to your purchase, whether oral or in writing, and contain the
entire agreement between us and you relating to your purchase.
We advise that you print off and keep safe a copy of these terms
and conditions once your order has been accepted by us. You are
further advised to read (and are responsible for reading) all
information on this website fully.
6.5 If any provision(s) of these Terms
are held to be invalid or unenforceable, it/they will be struck
out and the other terms remain.
6.6 These Terms are subject to the laws
of England and Wales, whose courts shall be the courts of exclusive
jurisdiction.
TICKET SALES PURCHASE POLICY
We operate and are responsible for the
advanced sales of tickets to Inner Sanctum Subscribers for the
Robbie Williams Tour Dates (“Events”) through the Site. Your purchase
of tickets via the Site will be governed by this purchase policy
and the Terms.
We sell tickets on behalf of third party
promoters, vendors, venues or other parties (“Partners”) which
means that we do not set the ticket prices or determine seating
locations. Policies set out by these Partners may prohibit us
from issuing exchanges or refunds after a purchase has been made
or from issuing replacements for lost, stolen, damaged or destroyed
tickets. When you receive your tickets, please keep them in a
safe place. Tickets purchased through the Site will be subject
to a per ticket booking charge and a non-refundable per order
postage charge. Below for your information’s sake only is a list
of these Partners; please note that we reserve the right to change
or update this list at any time.
Metropolis Music Group of Companies, London,
UK
SJM Concerts, St. Matthews, Manchester,
UK
AI-X Concert Promoter GmbH, Bregenz, Austria
Dkbmotor ApS, Copenhagen, Denmark
MCT Agentur GmgH, Berlin, Germany
Clearchannel Entertainment Belgium, Kontich,
Belgium
DF Concerts Limited, Glasgow, UK
Mojo Concerts, Delft, Holland
Nous Productions, Paris, France
Multimedia Concerts Kft, Budapest, Hungary
Concerts for Africa (Pty) Ltd trading
as Big Concerts, Cape Town, South Africa
Midas Productions, Dubai, Hong Kong, Singapore, Bangkok Thailand
Chugg Entertainment, Australia
Pop Art - CIE Presenta, Chile
Pop Art, Argentina
Quizumba Kappamakki, Brazil
Chivas Music, China
7.
All products and services are subject to availability.
Every effort is taken to ensure that ticket information, text
and images accurately portray the Event concerned. Slight variations
may occur.
8.
We reserve the right to refuse to trade with individuals,
whose credentials cannot be verified or where fraudulent use of
credit/debit cards is suspected as determined by us, our management,
employees or agents acting on our behalf. We also reserve the
right to refuse to transact with any country or countries where
fraudulent use of credit/debit cards is considered by us or our
advisors, management, employees or agents as an excessive risk.
We will use discretion in these matters and the resultant decision
will be final.
9.
On successful confirmation of order, the contract of sale
is made between you and us and shall be deemed to incorporate
this purchase policy and the Terms. Confirmed orders will be acknowledged
by us sending you an order confirmation e-mail.
10.
Tickets for events are issued by us on behalf of the Partners
who are supplying the respective Event. Any VAT (Value Added Tax)
applicable on the sale of the tickets is the responsibility of
the Partner. Accordingly, tickets will be supplied at the price
prevailing at the time of the order. Prices for tickets include
VAT (Value Added Tax) at the rate in effect at the time of the
order. We reserve the right to modify the prices from time to
time.
11.
Payment processing is performed via Secure Socket Layer
(SSL) secure connections between our servers and the banking institutions
of Direct Pay Limited and WorldPay Limited, (part of the Royal
Bank of Scotland Group). The use of (SSL) is a protocol used on
the Internet to encrypt data to ensure secure transmission. This
functionality is denoted by a padlock symbol at the bottom of
your browser. All payment information is transferred via an SSL
connection.
12.
We accept the following forms of payment: Visa, Visa Delta, Mastercard
13.
Please ensure all card details and personal details that
are required to process your order and payment are entered correctly
on the order form as incorrect data will result in the credit/debit
card being rejected for payment and can cause delays to the order
fulfilment process. We will not be liable to you whatsoever for
your inability to receive tickets where this can be shown to be
the direct result of you providing incorrect data on the order
form.
14.
If we become aware that you have obtained tickets fraudulently
or in breach of this purchase policy or the Terms we shall be
entitled to cancel your tickets without payment of any refund.
15.
Payment is charged to the credit/debit card on confirmation
of successful payment.
16.
Orders for tickets can only be made in the name and address
of the card holder; please ensure that the invoice/billing address
is the same as the card holders.
17.
We reserve the right to request additional identification
or make any other reasonable request in respect of credit/debit
card or address verification if deemed appropriate.
18.
You must accept your order for tickets on delivery. Delivery
is deemed to take place when the confirmation e-mail is sent whereupon
the risks of loss or damage shall pass to you.
19.
Tickets will be dispatched in 2006, approximately 4 weeks
prior to the Event that you have purchased tickets for, and will
continue to be dispatched up to 7 days prior to the Event to the
address of the card holder in the order form. If you have not
received your tickets within [7 days] prior to the Event please
contact us via http://support.robbiewilliamstickets.com
20.
All ticketing enquiries must be made via http://support.robbiewilliamstickets.com.
Please note that this support form is for booking enquiries only;
event enquiries and information are not available from this address;
any event information can be found at www.robbiewilliams.com.
21.
Order confirmation and/or tickets that have been lost,
stolen, destroyed or invalidated will only be replaced by us in
exceptional circumstances and at our sole discretion. Otherwise
lost, stolen, destroyed or invalidated order confirmations or
tickets will not be reissued and will be deemed to be void by
us.
22.
Occasionally, Events are cancelled or postponed by the
Partner for a variety of reasons. Tickets cannot be exchanged
or refunded after purchase unless the Event is cancelled. The
following sets out how you can obtain a refund or replacement
tickets in these circumstances:
(i)
If an Event is cancelled, moved or rescheduled the Partner
may set limitations on refunds or refund you for the price of
the tickets directly themselves. If so, we will use reasonable
endeavours to notify ticket holders of the cancellation once we
have received the relevant authorisation from the Partner.
(ii)
If an Event is cancelled, moved or rescheduled and we are
responsible for issuing refunds then ticket holders will be offered
seats at any rescheduled performance (subject to availability)
up to the face value of the tickets or, if the ticket holder is
unable to attend the rescheduled performance or the performance
is not rescheduled, a full refund. Full refunds for tickets purchased
prior to the date of the original event will be given up to the
face value of the tickets purchased plus the relevant per ticket
booking fee. In order to claim your refund, please apply in writing
to Trinity St, Robbie Williams Tickets The Queensway, Leamington
Spa, CV31 SJT enclosing your unused tickets within 28 days from
the date of the cancelled performance. This does not affect your
statutory rights.
23.
It is your responsibility to ascertain whether an event
has been cancelled and the date and time of any rearranged event.
We do not guarantee that ticket holders will be informed of such
cancellation before the date of the event.
24.
Other than as set out in Clauses 21 and 22 above (or as
otherwise set out in this purchase policy or Terms), no refunds
or replacements will be available for tickets bought for Events
through the Site other than in exceptional circumstances and at
our sole discretion).
25.
Tickets remain the property of us, and are personal revocable
licenses which may be withdrawn and admission refused at any time
upon refunding the printed purchase price. You represent and warrant
that the ticket is purchased for personal use only, and that it
is not purchased as part of any form of business or commercial
activity (save as expressly authorised by the Partner), and in
particular, that the ticket may not be resold or offered for resale
by anyone whether at a premium or otherwise and may not be used
for advertising, promotion (including contests and sweepstakes)
or for any other trade purposes. Resale or attempted resale at
a price higher than that printed herein is grounds for seizure
or cancellation without refund or other compensation.
26.
It is your responsibility to check your
tickets; mistakes cannot always be rectified.
27.
Tickets are sold subject to the Partner’s
own terms and conditions, regulations and health and safety policies.
You should ensure that you are fully aware of these terms and/or
policies as they will govern your attendance at a venue hosting
an Event.
28.
The Partner may reserve the right to alter
or vary the programme due to events or circumstances beyond its
reasonable control without being obliged to refund monies or exchange
tickets.
29.
Partners may enforce these Terms in accordance
with the provisions of the Contracts (Rights of Third Parties)
Act 1999 (the Act). Except as provided above, these Terms do not
create any right enforceable by any person who is not a party
to them under the Act, but does not affect any right or remedy
that a third party has which exists or is available apart from
that Act.
30.
We make every effort to ensure that all
prices and descriptions quoted on the Site are correct and accurate.
However, the nature and speed of e-commerce data transfer and
transaction processing makes it inevitable that mistakes will
occasionally occur. In the case of a manifest error or omission,
we will be entitled to rescind the contract, not with standing
that we have already accepted your order, and our liability in
that event will be limited to the return of any money you have
paid in respect of that order. A 'manifest error' shall mean,
in relation to an incorrect price, a price quoted in error by
us which is more than 10% less than the price that would have
been quoted had the mistake not been made.
31.
This purchase policy and the Terms are
subject to the laws of England and Wales, whose courts shall be
the courts of exclusive jurisdiction
PRIVACY POLICY
1. In compliance with
the UK Data Protection Act 1998, the following information relates
to the processing by us of your personal data. Please note that
in this privacy policy, “we” or “us” refers to The In Good Company
Co Ltd who own www.robbiewilliamstickets.com (“the Site”) on behalf
of Robbie Williams. The Site is operated for us by Trinity St,
The Queensway, Leamington Spa, CV31 3JT (“Trinity St”) who will
collect data on our behalf.
2. We are registered
as a data controller in accordance with United Kingdom Data Protection
Act 1998, under which we are responsible for ensuring that personal
data submitted by you is collected, retained and processed in
accordance with the Data Protection Act 1998. This Privacy Policy
has therefore been prepared to tell you about the way we collect
information from you and what we do with that information. If
you have any questions about this statement or your personal information
that we may collect from you, please contact us at customercare@robbiewilliamstickets.com.
This Privacy Policy applies to you whether you use the Site or
where you have entered into a contract with us for the provision
of tickets.
3. We will not collect
any personal information about you unless you agree to collection
and use of your personal data.
4. When you enter
into a contract with us for tickets you will be asked to submit
personal information about yourself in order to receive tickets
(such as, for example, your name, address, telephone number, email
address and financial information necessary to conclude the contract
and send you your tickets). We will only collect information that
is necessary for us to provide you with tickets that you have
requested.
5. We will hold your
personal information securely and will only keep it for as long
as is reasonably necessary to complete your order, dispatch your
tickets and for a reasonable period of time after the Event for
which you have purchased tickets has taken place. We take the
security of the Site and the information you provide very seriously
and we will take all appropriate technical measures using recognised
security procedures and tools in accordance with good industry
practice to protect your personal information. This Site has security
measures in place to protect the loss, misuse and alteration of
the information under our control. We use 256 bit industry standard
Secure Server Software (SSL) for your transactions with us. It
encrypts all of your payment details including your credit card
number, so that it cannot be read as the information travels over
the Internet
6. Whilst we use all
reasonable endeavours to protect your security in the manner described
above, we consider that it is only appropriate to advise users
that data transmission over the Internet and the World Wide Web
cannot always be guaranteed as 100% secure, and therefore that
you use the Site at your own risk.
7. We will share the
information we collect with Trinity St who are responsible for
processing your ticket order and dispatching your tickets to you.
We will also share your information with Direct Pay Ltd who are
responsible for authorising payment and billing you for your tickets.
When ordering tickets through the Site you consent to us providing
your financial or personal information to WorldPay. Other than
this we will not share your information with any other third parties.
8. You should be aware
that we may release your personal information or financial information
when we believe it is necessary to comply with laws or regulations,
to assist law enforcement, to enforce the terms under which you
transacted with us, or to protect the rights, property or safety
of us, users of the Site or others.
9. Your Internet browser
has a feature called "cookies" which store small amounts
of data on your computer about your visit to the Site. You
do not need to have cookies turned on to visit most of the Site.
A cookie will not provide us with any personal information. Therefore,
if you have not supplied us with any personal information, you
can still browse our Site anonymously. We do not automatically
capture or store personal data from browsers to the Site, other
than to log your IP address and session information such as the
duration of the visit to our Site and the nature of the browser
used. This information is used only for administration of the
Site system and in the compilation of statistics used by us alone.
10. Cookies may be required to allow you to purchase tickets.
Once you have completed this process and closed your browser,
the cookie is deactivated.
11. The majority of browsers will allow you to alter the settings
used for cookies and to disable and enable them as you require.
If you do not want cookies then please refer to the help menu
on your browser for instructions on disabling them. For
further general information on cookies and more detailed advice
on how to disable and enable them please go to www.allaboutcookies.org.
12. If we make any changes to this Privacy Policy these changes
will be detailed on this page in order to ensure that you are
fully aware of what information is collected, how it is used and
under what circumstances it will be disclosed.
